There's a great feature on the NY Times You're the Boss Small Business Blog today, "One Hundred Things Restaurant Staffers Should Never Do (Part 1)". Part one includes #s 1 - 50.
It includes some of my pet peeves:
#1. Do not let anyone enter the restaurant without a warm greeting.
#5. Tables should be level without anyone asking. Fix it before guests are seated.
#12. Do not touch the rim of a water glass. Or any other glass.
#25. Make sure the glasses are clean. Inspect them before placing them on the table.
#27. For red wine, ask if the guests want to pour their own or prefer the waiter to pour.
#29. Do not pop a champagne cork. Remove it quietly, gracefully. The less noise the better.
#34. Do not have a personal conversation with another server within earshot of customers.
It's a great list, take a look, it's really amazing how many restaurants/servers screw up pretty basic things.
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